Helping Children, Families & Adults to Flourish!
Helping Children, Families & Adults to Flourish!
Our Policies and Procedures Handbook outlines the standards, responsibilities and practices that guide our work at Flourish Support Services.
It includes our Privacy Policy, Feedback and Complaints Policy, Terms and Conditions, and all organisational procedures that support safe, ethical and consistent service delivery across counselling, capacity‑building support and early childhood intervention.
These policies ensure transparency, protect your rights and help us maintain high‑quality, trauma‑informed and neuro‑aware practice.
Flourish Support Services Policies Handbook - Updated September 2026 - Version 1.0 (pdf)
DownloadAt Flourish Counselling & Psychosocial Support, confidentiality, transparency, and ethical practice are not just professional requirements, but are core values that shape the delivery of our trauma-informed counselling services in our Echuca office.
These principles guide every interaction, session, and decision made collaboratively in our work. By consistently upholding these values, I strive to create a therapeutic environment where you feel safe, respected, and valued.
To further support this, Flourish provides a comprehensive Policies & Procedures Handbook, which includes essential counselling policies and procedures. This handbook is available for download at any time and outlines:
- How the counselling process works
- Informed consent & consent to share information policies
- The services Flourish provides
- Your rights as a client
- The policies that protect your privacy, safety, and wellbeing
- The ethical standards that guide my practice
- Professional boundaries and communication expectations
- Cancellation policies and fees
- Information about session structure and attendance
- How your information is stored and protected, complying with NDIS documentation requirements
This level of clarity and openness helps build trust and ensures you always know what to expect when working with Flourish.
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Flourish Support Services provides neuro‑informed early childhood intervention, capacity‑building support and counselling in Echuca and neighbouring regional areas.
To submit a referral, please click the link below and include all relevant details so we can assist you efficiently.
Flourish Support Services acknowledges the Yorta Yorta, Dja Dja Wurrung and Taungurung Peoples as the Traditional Custodians of the lands on which we live and work, and we pay our respects to Elders past, present and emerging.
Flourish embraces diversity and is committed to inclusion, acceptance and equality, welcoming individuals of all abilities, gender identities, sexual orientations and cultural backgrounds.
For information about privacy, fees, informed consent and practice policies, please see our Policies and Procedures Handbook at the link below.
© 2025 Flourish Support Services
ABN: 50 337 626 113
Flourish Support Services
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